FAQ

Can I forward calls from a virtual number to a landline or mobile number in any country in the world?
Yes, this function allows you to forward calls from your virtual number to a landline or mobile phone, without the need for a PC, internet, or VoIP. You can...
Tue, 8 Dec, 2020 at 12:15 PM
How can I get in touch with customer support at Cybtel?
You can email us your issue from the Help & Support section in the Cybtel App. Our customer support team will get in touch with you as soon as possible.
Tue, 2 Aug, 2022 at 4:38 PM
How do you charge call-forwarding fees?
When you buy a virtual number and forward it to a landline or mobile number, you only pay for termination fees. The termination fees are charged on a per mi...
Tue, 8 Dec, 2020 at 12:17 PM
Where can I find the applicable Rates for calling and messaging through Cybtel App?
Tap on the ‘Menu bar’ (the hamburger button) on the top left in your Cybtel app.  Select the ‘Rates’ option which will show you the complete list of count...
Tue, 2 Aug, 2022 at 4:39 PM
What is call forwarding
Call forwarding, or call diversion, is a feature that redirects an incoming call on your CYBTEL app to another destination, which may be, for example, a mob...
Tue, 8 Dec, 2020 at 12:18 PM
How can I delete my Cybtel Account?
From the Settings, Select ‘Account’ option. From there, you can select the ‘Delete My Account’ option and all your data will be deleted. 
Tue, 2 Aug, 2022 at 5:27 PM
When should I use call forwarding?
With call forwarding, you’ll never miss a call. If you are expecting a call on your CYBTEL app or virtual number and you’re not able to answer or you’re off...
Tue, 8 Dec, 2020 at 12:18 PM
Where can I see my subscribed and available voice plans in Cybtel App?
Tap on the ‘Menu bar’ (the hamburger button) on the top left in your Cybtel app.  Now select the ‘Voice Package’ option. You will be able to see all the ...
Tue, 2 Aug, 2022 at 5:29 PM
How do I use call forwarding?
You can control call forwarding from the app by going to settings and then to the call forwarding settings. 
Tue, 8 Dec, 2020 at 12:19 PM
How can I buy a Phone number / DID number from my Cybtel App?
Tap on the ‘Menu bar’ (the hamburger button) on the top left in your Cybtel app. Select the ‘Buy a Phone Number’ option.  Tap on the Add option on right ...
Tue, 2 Aug, 2022 at 5:32 PM