FAQ

What is a voicemail?
Voicemail is a method of storing voice messages electronically for later retrieval by intended recipients. Callers leave short messages and all recorded me...
Tue, 8 Dec, 2020 at 12:20 PM
How can I set my Caller ID from Cybtel App?
Tap on the ‘Menu bar’ (the hamburger button) on the top left in your Cybtel app. Select the Caller Id option. Now you can choose your Caller Id from the ...
Tue, 2 Aug, 2022 at 5:33 PM
How much does it cost to make a call with CYBTEL?
We offer great rates around the world. Our rates are the same regardless of the country you're calling from. Rates are based on the country you're ...
Tue, 8 Dec, 2020 at 12:21 PM
Do call rates ever change?
Yes, rates do occasionally change. Sometimes, international internet calls can fluctuate in price. 
Wed, 9 Dec, 2020 at 3:02 PM
How much does it cost to send SMS with CYBTEL?
Our SMS rates are really competitive and it doesn’t matter where you’re sending it from – only where you’re sending it to.
Tue, 8 Dec, 2020 at 12:23 PM
Do SMS rates ever change?
Yes, they do occasionally fluctuate.
Tue, 8 Dec, 2020 at 12:23 PM
What is “Pay as You Go” credit?
Pay as You Go” credit allows you to call and text any destination worldwide by purchasing credits, as you need them. This credit will never expire as long a...
Tue, 8 Dec, 2020 at 12:38 PM
What is calling plan?
A calling plan is suitable for heavy users who need to call a specific destination. A calling plan offers you a certain number of minutes to the country or ...
Tue, 8 Dec, 2020 at 12:38 PM
Can I purchase a calling plan from my existing Pay as You Go credits? Or shall I make a new payment?
First, you should buy credits and then buy the desired plan from your balance. 
Tue, 8 Dec, 2020 at 12:39 PM
Is it possible to have calling plans and Pay as You Go credits at the same time?
Yes – many users have both calling plans and “Pay as You Go” credits because generally they call one country in specific, but they like the option of being ...
Wed, 9 Dec, 2020 at 5:09 PM