FAQ

Can I purchase a calling plan from my existing Pay as You Go credits? Or shall I make a new payment?
First, you should buy credits and then buy the desired plan from your balance. 
Tue, 8 Dec, 2020 at 12:39 PM
Is it possible to have calling plans and Pay as You Go credits at the same time?
Yes – many users have both calling plans and “Pay as You Go” credits because generally they call one country in specific, but they like the option of being ...
Wed, 9 Dec, 2020 at 5:09 PM
Will my Pay as You Go credits expire?
No. As long as your account is active, your credits will remain.   
Tue, 8 Dec, 2020 at 12:40 PM
Will my calling plan expire?
Yes, the calling plans expire in two cases:  1- If all the remaining minutes have been used. 2- If the validity days have elapsed since your callin...
Tue, 8 Dec, 2020 at 12:41 PM
Do my unused minutes of a calling plan carry over to the next month?
Depends on the plan activation date and the package validity days.
Tue, 8 Dec, 2020 at 12:41 PM
How can I transfer credits to another CYBTEL account?
Transferring credits to another CYBTEL account couldn’t be easier. Just open the app and chose “Balance Transfer”, enter the recipient’s phone number, choos...
Tue, 8 Dec, 2020 at 12:42 PM
What are the available ways I can pay on CYBTEL?
We like to make it as convenient as possible for you, so just choose which method suits you best!    On Android devices:  Google in-app purchas...
Tue, 8 Dec, 2020 at 12:43 PM
What are coupons?
Coupons are codes that allow you to gain instant credits to your account or a discount percentage when buying credits. Coupon codes are granted to you in d...
Tue, 8 Dec, 2020 at 12:43 PM